Four things Customers Teach You (Supporting Storage)

Four things Customers Teach You (Supporting Storage)

All the Pieces Matter I like puzzles. I’m the type of person who, when presented with a challenge, tries to make sure all the pieces fit. The challenge of high-level customer support is that we don’t usually see the picture…

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The keys to Building a Support Organization (with 97.5% Customer Satisfaction Rating).

The keys to Building a Support Organization (with 97.5% Customer Satisfaction Rating).

Let’s face it, calling Technical Support isn’t something you look forward to dealing with regardless of whether you are in the consumer or enterprise storage business. Voicemail jail, endless wait times while listening to elevator music, being forwarded like a…

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